Return Policy

Last updated: May 14, 2026

We want you to be satisfied with your purchase from Odd Lot. This Return Policy explains how returns, refunds, exchanges, and digital product access are handled.

Physical Products

Physical products, including chart cards, flashcards, books, and other printed materials, may be eligible for return within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused and in the same condition you received it
• In its original packaging
• Free from damage, writing, markings, or excessive wear
• Accompanied by proof of purchase or an order number

Digital Products and Scanner Access

Digital products and access-based services are generally non-returnable and non-refundable once delivered, accessed, downloaded, or activated.

This includes, but is not limited to:

• Scanner access
• Beta tools
• Digital downloads
• Email-gated tools
• Memberships or subscriptions
• Online educational materials

Refunds will not be issued based on trading results, investment performance, market outcomes, user decisions, or whether a user agrees with the scanner’s analysis.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number, a brief description of the issue, and photos if applicable.

If we determine that the item was damaged, defective, or incorrect due to our error, we may offer a replacement, exchange, or refund.

How to Start a Return

To request a return, contact us at:

Email: support@oddlot.com

Please include:

• Your order number
• The email address used for the purchase
• The item you want to return
• The reason for the return

Please do not send items back before receiving return instructions from us.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect due to our error.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

Exchanges may be offered for damaged, defective, incorrect, or eligible physical products, depending on inventory availability.

Final Sale Items

The following items are final sale and cannot be returned:

• Gift cards
• Digital products
• Scanner access
• Downloaded materials
• Items marked as final sale
• Used or damaged items not caused by our error

Contact Us

For return questions, contact us at:

Email: support@oddlot.com